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CONSUMER DISPUTES

The GRA is unable to assess your dispute until you have first raised it with your service provider and your case has been finalised using their disputes resolution procedures.

In accordance with the Notice on General Conditions, all service providers must have a code of practice for the handling of complaints and resolving of disputes. This code of practice must be offered free of charge, to any consumer or end user involved in a complaint or dispute and must also be available on the service provider's website.

It is important therefore, that in order to reduce the risk of any unnecessary delays which may result as a consequence of not having complied with the correct procedure, that those seeking to request assistance from the GRA for the resolution of a dispute, ensure that they have already filed a request for resolution of a dispute with their service provider and exhausted all possible avenues of resolution.

If you wish to raise a dispute, please read the GRA's procedures for the handling of consumer disputes HERE.

Your Details

Title*

Full name*

Your company name (if applicable)

Contact Phone Number*

Contact Email Address*

Address*

Details of your Dispute

Name of service provider*

Type of Service*
Mobile Telephony Fixed Telephony Internet Bundles Other

If you selected "Other", please specify

When did you first notice that there might be a problem?*

When did you first complain to the service provider?*

Has the service provider given you its final decision on your dispute in writing?*

Have there been any court/tribunal/arbitration proceedings relating to your complaint/dispute?*

Have you contacted any other authority about your complaint/dispute?*

SUMMARY OF YOUR DISPUTE

Please provide a brief summary of your dispute in the box below.*

How would you like the service provider to solve your issue? Please explain briefly in the box below.*

Please provide us with copies of any correspondence (e.g. emails or letters) and/or other documentation that is relevant to your dispute.

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Declaration:
I understand that the GRA may need to share the information I have provided so they can look into my concern.

I agree

Please read the "Procedures for the Handling of Disputes" before submitting information to the Authority.

Alternatively you can also complete the downloadable form below. Forms can be posted or hand delivered.

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